Shipping Policy
Here is a rewritten version of the Shipping Policy for the same company, but this time for Kenya:
STANDARD SERVICE
Most standard orders are delivered within 1–4 business days from the order’s ship date (Excluding Sundays and Public Holidays).
HOW DOES THE DELIVERY PROCESS WORK?
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possible date. In case they are unable to reach your provided address at a suitable time, they will contact you to resolve the issue. For Cash on Delivery (CoD) orders above Ksh 20,000, our Customer Service team will get in touch with you to confirm your order before it is placed and prepared for shipping.
MY ORDER HAS BEEN SHIPPED. NOW HOW CAN I TRACK IT?
– Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
– You can track the status of your package 24 hours after your order is dispatched from our warehouse.
In Kenya, shipping services can vary depending on the location and the shipping carrier. For example, City Walk, a local company in Nairobi, offers same-day delivery for free within the Nairobi area and up to 2 business days for the rest of Kenya, costing Ksh. 350[3]. On the other hand, Savo Store provides weekly air shipping to Kenya from the USA, with a shipping cost of $15/KG and a delivery time of 7-15 business days after departure[6].